Inside Sales Support & Sourcing Specialist

Our client is a leading, fast-growing chemical distribution company providing high-quality raw materials, specialty ingredients, and functional chemicals across Ireland and the UK. Servicing critical sectors, including Life Sciences (Pharmaceutical & Cosmetics), Food & Beverage, and Industrial - we bridge the gap between global chemical producers and local manufacturers. We pride ourselves on technical expertise, regulatory compliance and exceptional supply chain reliability.

Location: Dublin 13

Position Type: Full-Time, Permanent

Responsible to Managing Director

Role Overview:

Our client is seeking a commercially minded, highly organized Inside Sales Support & Sourcing Specialist to join their dual-focused commercial team. This dynamic role sits squarely at the intersection of customer-facing sales support and upstream global sourcing.

On one side, you will be supporting the Account Managers (Internal and External) handling incoming technical inquiries, preparing quotes, and managing internal sales pipeline. On the other side, you will act as a key sourcing agent - finding new global chemical producers and securing regulatory documentation (such as CoAs and TDS) to fulfil open customer briefs.


Key Responsibilities:

Inside Sales Support & Customer Care

• Inquiry Management: Support client inquiries regarding chemical pricing, lead times, and product availability.
• Commercial Quoting: Prepare commercial sales quotations, ensuring accurate margins in line with company targets.
• Pipeline Support: Partner closely with External Account Managers to manage customer forecasts, track sample requests, and ensure seamless handovers to the logistics team.

• Global Chemical Sourcing: Source specialty chemicals, raw materials, and drop-in alternatives from global manufacturer networks in response to specific customer technical briefs.
• Regulatory Alignment: Coordinate with suppliers to secure necessary technical and quality documentation (e.g., Certificate of Analysis (CoA), Technical Data Sheet (TDS), REACH compliance, and safety data sheets). Liaise with our Quality team to ensure full compliance with new product on boarding.
• Alternative Matching: Identify alternative chemical manufacturers or product grades when global supply chain disruptions or line closures occur. Work closely with Purchasing manager to review all technical queries, price review, and alternative drop ins.

• Inventory & Demand Planning: Liaising with the Warehouse and Inventory teams to ensure adequate stock levels for regular, forecasted contract customers. Work with account managers to secure accurate customer forecasts where possible.
• Logistics Liaison: Work with freight and compliance teams to track shipments.

• Experience: Minimum 2–3 years of experience in an inside sales, procurement, or technical sourcing role - ideally within chemical distribution, ingredients, pharmaceuticals, or a closely related process manufacturing sector.
• Education: A diploma or degree in Chemistry, Chemical Engineering, Material Science, Supply chain.
• Communication: Strong verbal and written English communication skills, with a professional phone manner.
• Software: Strong proficiency in MS Office (especially Excel for margin analysis) and hands-on experience with modern ERP systems (e.g., SAP, Oracle, or Microsoft Dynamics).

• Industry Knowledge: Familiarity with chemical distribution industry compliance frameworks (REACH, CLP/GHS, Pharmacopeia guidelines/ standards, FEMAS certification, Responsible Care).